Contactless Elevator Market Size, Share & Demand Report By Type (Gesture-Controlled Systems, Smartphone-Enabled Systems, Voice-Controlled Systems, QR/Badge-Based Systems), By Technology (Infrared Sensors, Voice Recognition, AI/ML-Based Control Systems), By Application (Access & Floor Control, Security & Authentication, User Experience Enhancement), By End-Use (Commercial Buildings, Residential Buildings, Hospitality Infrastructure) By Region & Segment Forecasts, 2025–2033

Key Highlights:

• Regionally, Asia Pacific dominated the market with a 2024 share of 41%, while the Middle East & Africa was the fastest-growing region, expected to register a CAGR of 14.8%.
• By Type, gesture-controlled systems held the leading share at 38%, while smartphone-enabled systems were projected to witness the fastest CAGR of 15.6%.
• By End-Use, commercial buildings accounted for 45% of the market, whereas healthcare facilities were projected to grow at a CAGR of 14.3%.
• China remained the dominant country, recording a value of USD 312 million in 2024 and an estimated USD 349 million in 2025.

Market Trends

Integration of Mobile-Based Elevator Access

Mobile-based access systems emerged as a significant trend shaping the Contactless Elevator Market. As enterprises shifted toward safer and more efficient mobility solutions, elevator manufacturers introduced app-enabled interfaces that allow passengers to call elevators, select floors, and authenticate user permissions without touching buttons. This trend was accelerated by advancements in BLE, NFC, and cloud identity platforms that streamlined floor access logic in commercial environments. The approach also supported data logging and traffic pattern analytics, enabling building administrators to optimize cabin flow and energy use.

Gesture and Voice Recognition Adoption

The market observed a strong transition toward gesture and voice-based elevator control systems that helped eliminate surface-based interaction. The integration of infrared sensors, LiDAR modules, and voice AI improved system responsiveness, particularly in high-traffic buildings. As aging populations increased globally, voice-activated elevator controls grew in relevance due to their accessibility benefits. Vendors continued to enhance recognition accuracy and multi-language support, which broadened adoption across hospitality, healthcare, and transit infrastructure. This trend aligned with the broader shift toward ambient computing and intuitive smart-building interfaces.

Market Drivers

Growing Smart Building Deployment

The accelerating development of smart commercial and residential buildings acted as a central driver for the Contactless Elevator Market. Governments and private developers prioritized digital infrastructure upgrades that integrate IoT, automation, and real-time monitoring technologies. Touchless elevator solutions blended well with these transformation initiatives, offering reduced maintenance requirements, enhanced passenger safety, and improved accessibility. The widespread inclusion of these systems into building management platforms continued to stimulate demand across new installations and modernization cycles.

Rising Emphasis on Hygiene and User Safety

Public hygiene concerns played a significant role in shaping market demand. Building operators in healthcare, hospitality, and corporate environments increasingly favored contactless systems to minimize pathogen transfer in shared spaces. Touch-free elevators became preferred solutions in high-density structures where traditional control panels required frequent sanitization. Safety-driven procurement strategies encouraged vendors to expand product offerings with improved reliability and redundancy features, reinforcing long-term adoption across regions with elevated usage volumes.

Market Restraints

High Installation and Integration Costs

A major restraint affecting the Contactless Elevator Market centered on high installation and system integration costs. Many building managers in developing economies faced budget limitations that restricted the adoption of advanced touchless solutions. Upgrading legacy elevator systems required substantial hardware changes, software configurations, and compatibility assessments that increased project complexity. The cost burden was especially relevant for small and medium-sized facilities with aging infrastructure. Furthermore, the requirement for reliable internet connectivity and cybersecurity safeguards added additional implementation costs. These financial constraints slowed market penetration within older buildings and regions with limited modernization budgets. Despite long-term efficiency benefits, upfront expenditures remained a key challenge for market expansion, prompting vendors to explore modular upgrade kits and subscription-based pricing models.

Market Opportunities

Retrofit Solutions for Aging Infrastructure

Retrofit demand represented a prominent opportunity for market players as global building stocks continued to age. Many facilities still operate elevators installed decades ago, creating a favorable environment for modular upgrade kits that convert conventional panels into contactless interfaces. These products require minimal downtime and can be tailored to suit varying system architectures. Vendors investing in standardized integration modules and cloud-enabled configuration tools are expected to gain a competitive advantage in capturing latent retrofit demand.

Expansion in Transportation and Public Infrastructure

The expansion of metro stations, airports, and public transit hubs creates significant opportunities for contactless elevator deployment. Government-led infrastructure programs increasingly prioritize automation to improve accessibility and reduce operational risks associated with high passenger flow. The deployment of gesture-activated and mobile-enabled elevator systems in these environments enhances throughput management and user convenience, supporting long-term adoption. The growing emphasis on digital ticketing and identity management will further complement integration of touch-free mobility solutions.

Segmental Analysis

By Type

The gesture-controlled systems segment held the leading share of 38% in 2024, driven by its intuitive interaction model and suitability for high-traffic environments. These systems gained significant traction in corporate and institutional buildings where touchless operation enhanced user safety and accessibility. Infrared sensors and LiDAR modules allowed rapid deployment in both new installations and modernization projects, strengthening the segment’s dominance.

Smartphone-enabled systems will exhibit the fastest CAGR of 15.6% from 2025 to 2033. Growth will be supported by widespread smartphone penetration and increasing integration of NFC/BLE-based digital access solutions. As enterprises expand mobile identity management platforms, smartphone-controlled elevators will gain adoption due to their convenience and the ability to personalize user access across floors.

By Technology

Infrared (IR) sensing technology represented the dominant share at 42% in 2024 due to its reliability, low maintenance needs, and ability to detect quick user inputs. Its deployment remained widespread in commercial structures with heavy passenger flow, allowing seamless touch-free interactions.

Voice recognition technology is projected to grow at the fastest CAGR of 14.9%. Adoption will increase as vendors enhance multi-language support and improve recognition accuracy, especially in healthcare and hospitality settings where accessibility and user convenience remain priorities.

By End-Use

Commercial buildings accounted for the dominant portion of the market, holding a 45% share in 2024, driven by broad deployment across offices, retail centers, and business complexes. The need for efficient traffic management, enhanced user experience, and reduced surface contact played critical roles in increasing installations within this segment.

Healthcare facilities will represent the fastest-growing end-use segment with an anticipated CAGR of 14.3% through 2033. Hospitals will increasingly implement contactless elevators to support infection control measures and streamline patient mobility, reinforcing the importance of touch-free operations in sensitive environments.

By Application

The access and floor control application held a 48% share in 2024, driven by widespread adoption of touchless floor selection modules in commercial and institutional buildings. These systems improved user flow and reduced reliance on physical buttons, aligning with broader facility safety initiatives.

Security and authentication systems will grow at a CAGR of 15.1%, supported by rising integration of digital identity solutions. Enterprises will increasingly adopt QR, mobile credential, and biometric-enabled control modules to manage access permissions and enhance building security.

Regional Analysis

North America

North America held a 2025 market share of 27% and demonstrated strong adoption across commercial real estate and healthcare settings. The region’s market is expected to grow at a CAGR of 12.8% through 2033 driven by sustained investments in smart building technologies and facility modernization efforts. Public and private developers continued upgrading elevator systems to meet evolving accessibility standards, supporting the long-term market outlook.

The United States dominated North America due to its extensive portfolio of high-rise buildings and rapid adoption of mobile-enabled elevator systems. Growth was influenced by expanding corporate sustainability programs that encouraged deployment of energy-efficient digital infrastructure. Ongoing technological innovation by domestic OEMs also strengthened the country’s leadership position.

Europe

Europe accounted for 24% of the 2025 market, driven by high awareness regarding workplace safety and widespread modernization of historic buildings. The region is projected to register a CAGR of 11.9% from 2025 to 2033. EU regulations supporting smart infrastructure adoption encouraged building owners to integrate advanced touch-free systems.

Germany emerged as the dominant country in Europe owing to its strong construction sector and rapid digital transformation initiatives across public buildings. Adoption was supported by the country’s emphasis on workplace automation and accessibility compliance standards, stimulating procurement across corporate and institutional facilities.

Asia Pacific

Asia Pacific captured the largest share at 41% in 2025, reflecting rapid urbanization and high demand for modern vertical transportation systems. The region’s market is forecast to expand at a CAGR of 14.5% through 2033. Government smart city initiatives and continuous high-rise construction activity reinforced regional leadership.

China dominated the Asia Pacific market with large-scale residential and commercial construction projects and accelerated deployment of IoT-based infrastructure. Adoption was further supported by strong manufacturing capabilities, enabling cost-efficient product development and broad access to advanced elevator technologies.

Middle East & Africa

The Middle East & Africa accounted for 5% of the 2025 market and is projected to achieve the fastest CAGR of 14.8% through 2033. Mega-infrastructure projects, hospitality expansion, and new smart city developments supported regional growth. Developers increasingly adopted touchless systems to enhance building safety and user experience.

The UAE remained the leading country in the region, driven by its dense concentration of high-rise buildings and rapid adoption of contactless digital infrastructure. Government-backed building innovation plans further supported the inclusion of smart elevator systems across commercial and tourism sectors.

Latin America

Latin America held a 3% market share in 2025, driven by selective modernization programs across urban regions. The market is expected to grow at a CAGR of 10.7% during 2025–2033. Adoption improved as developers increasingly incorporated digital safety features into commercial and residential projects.

Brazil dominated Latin America due to its expanding real estate sector and renewed focus on building hygiene and operational efficiency. Growth was further encouraged by increasing interest in mobile-enabled building technologies across corporate settings.

Competitive Landscape

The Contactless Elevator Market remains moderately consolidated with leading OEMs focusing on technological advancements, product integrations, and strategic partnerships. Top companies expanded their portfolios through AI-enabled control systems, voice interfaces, and cloud-connected access solutions. The competitive environment strengthened as vendors prioritized retrofit-friendly solutions to attract customers upgrading aging building stock.

Mitsubishi Electric Corporation emerged as a notable market leader supported by its extensive product ecosystem and broad international footprint. The company recently introduced an AI-based destination control system that improves elevator dispatch efficiency and integrates seamlessly with smartphone access platforms. Other major players continued investing in R&D to refine sensor accuracy, system reliability, and multi-building connectivity capabilities. Competitive strategies included regional expansion, strategic contracting with real estate developers, and large-scale modernization programs across commercial buildings.

Key Players List

1. Mitsubishi Electric Corporation
2. Otis Worldwide Corporation
3. Schindler Group
4. Thyssenkrupp AG
5. KONE Corporation
6. Hitachi Ltd.

Recent Developments

• In 2024, Mitsubishi Electric introduced a cloud-linked destination control upgrade designed for retrofit projects.
• Otis launched a mobile-enabled access module enabling seamless integration with third-party building management systems.
• KONE announced enhancements to its voice-recognition elevator control platform with improved noise-handling capabilities.
• Schindler expanded its IoT ecosystem to support predictive maintenance for contactless elevator systems.
• Thyssenkrupp introduced a modular gesture-sensor panel compatible with legacy elevator cabins.